[CorrosionX]

Originally Posted by toetag

Wow, I do not know what to say.....

I have had comcast for years now and I had little in the way of problems, but I think my days with them are coming to an end.

I am paying for a crapload of stuff, HD, premium channels, strongest internet, etc..

For the past week I have had almost NO internet connectivity. Had a tech come out here when it was working and he could not find anything wrong with it. Called support they could not find anything worng with it..

When they walk out the door, within a freakin hour it craps out for at least 24 hours at a time!

All i get for having NO internet service for 7 days is a damn 12.00 credit? I have a friggin IP phone, I was ALSO without phone for a week.

I hate to say it, but I am really close to getting direct TV and moving back to a dsl line. Its one thing to have an outage for an hour, or even for 10 hours, but 1 fuggin week?!?!?!

That also bring up another issue, customer service. Where the hell is it anymore? I mean sure, having the onsite tech come out is nice, but hell, why not tell me there is an outage instead? I lost about 20+ hours of work because of this. I asked them if they could bounce my modem, they did not even know what that meant! Hell the tech support line is a bag of shit stuffed in a waste of skin. They do not support jack these days. All they do is hear a person speak, do NO support, and set you uo for a service call.

So...you relied on internet for phone....thats pretty bad... You have to have a fast internet for VOIP else you would lag so bad wouldnt be playable on games. Cable shares a line with everyone else in your area...so say for instance me, my friend, and his friend, had your same service and were in the area...and we all constantly maxed the connection by dling torrents...you would have crappy phone service and wouldnt really be able to play online. I personally rather have a dedicated line for internet and a seperate for phone because of the issue you are speaking of. I agree with go back to dish (better picture) and to a regular phone line and dsl so you wont have to deal with if you have no internet, you will atleast have a phone to yell at them bastards.