|
Yup, I'm all set now. Just for laughs here is the email I received in response to my Microsoft Tech support ticket I put in Friday night.
BIG NOTE: This response was created and sent this (Sunday) morning, almost a full 24 hours after the server went back up and I was able to revalidate. Could have just sent me an email saying, "Sorry, our new tech support guy tripped over the plug. Server's back up, validate you heart out." But no, I get this:
Thank you for contacting Microsoft Windows Update Support. My name is Mike and I am glad to work with you. You can contact me directly by writing an email to [email address was here] with the case ID XXXXXXXXXXXXX in the subject line.
From the case log, I understand that the Windows Vista could not pass genuine validation. If I have misunderstood your concern, please do not hesitate to let me know. We will work together to resolve this specific issue through the course of the case.
I would like to explain that the validation could be caused by several factors, such as:
1. Some third-party software do not compatible with Vista
2. The vista is not activated correctly.
3. A temporary issue.
Hence, I suggest that we access the following website to online re-validate the system to troubleshoot the issue. I suggested that we use Internet Explorer (IE) to access this site:
1. Please go to http://www.microsoft.com/genuine
2. Click Validate Windows button on the website.
Please let me know if the issue is fixed. If the issue persists, I suggest we re-enter the key and re-activate the system to refresh the relevant data store.
Re-enter the product key and activate the system again
===============================================
1. Please click the Start Button, right-click on "Computer" and click "Properties".
2. Click "Change product key".
Note: The operation requires administrative privileges, please click "Continue" or "Allow" when the User Account Control dialog-box appear.
3. Please enter the same product key and click "Next".
Then, please access the above site to confirm if the issue is resolved again. However, if the problem still exists or you encounter any other problems, please help collect the following information for my further research. I am glad to be of your assistant and will do my best to help you.
Please capture a screenshot of the error message you received when validate Windows from the above site
|