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that's a problem possum. about the first 6 or so are your isp's. after that, it's probably outside their control. did our isp look at your trace cert results or did they basically just tell you to f off? when i had a problem (and i finally got to a person with a brain who didnt assume it was my NIC) they gave me a trace program to run and then i sent them the results so they could see. however, my problem was the 6th hop, one of their servers.
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